Internet Interruptus

48 minutes on the phone with someone in India, constantly repeating my phone number, repeating my name (spell please) and my problem(s) and Finally I convince someone who can barely speak English that the best solution is a Service Call. 48 minutes of Pure Frustration paid off when I was connected to Dispatch. I thought if I got one more recorded message asking me if I had re-booted the modem and/or my computer before calling Tech Service I would give the Re-Boot to the recorded voice right through the phone line! Please note - this is not the First Call, this is the Last Call. We are now at the End of our patience. We will no longer accept anything but final resolution - Ha! Take that huge phone company corporation - just try messing with us. Yeah, right, like they care that we're frustrated to the point of Insanity. So is this where we open the door to the "To Have Internet or To Not Have Internet, that is the Question" issue? another day, perhaps?

So, this morning "Mike" arrives. I explain how our wireless goes down constantly, our desktops run at "slower than molasses" and we are basically holding him hostage until we get some answers. He said our problem is in the wiring. He goes outside and completely re-wires, he comes inside and completely changes our hook-ups, all of which was done by the last Company Tech sent out. Okaaaay.

Now he says our signal strength and speed is what it should be - and we are Healed. I immediately requested his personal phone number so when (ok, and if) it quits working again we can go straight to him so he can come straight here and see the problem while its happening (ok, if it happens again). So this is as good a time as any to give it a go!

Do you know what the service guy told me? He said if he has to replace our modem, he has to call India, "and that's an argument" - he said he would have to figure out how to get them to let him install a new modem if that turned out to be the problem! Is that sad or what? He said they read from prompters and only from prompters and are not allowed to respond other than what it says on the prompter. except for the omnipresent "Yes, I understand." Which adds to your frustration level because you just Know they Do. Not. Understand. That's u-n-d-e-r-s-t-a-n-d. arghhhh.

So why does this Major Phone Company make their service techs dial India? Hmm? The service guys don't have a good answer to that question, and are every bit as frustrated as the rest of us. He said it's a nightmare to convince them to replace defective equipment! Weird, huh? Well I hope we're done with Internet Interuptus. Hope being the operative word here, along with our modem working faster and stronger and BeT-Ter! Feel free to vent any tech frustrations in the Comment Portion, and could you spell your name please? :) Sincerely, your typical "I Want My Internet and I Want it Now!" American.

PL& F, y'all.

P.S.I googled "downtown delhi India" the photo here is a result of that search. And no, I'm not about the level of English the Indian employees have mastered, I'm more concerned that we have people in our own communities who could use the work.